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bundle for CIB 4203 - Chapter 1 exam questions with correct answers 2024
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CIB 4203 - Chapter 14 exam questions with verified answers
CIB 4203 - Chapter 14 exam questions with 
verified answers 
*Sales-force automation (SFA) has offered technological support to salespeople and 
managers since the beginning of the ______.* 
A. 1970s 
B. 1980s 
C. 1990s 
D. 2000s - ANSWERS 1990s 
*SFA is a irregular feature of the selling landscape.* 
A. True 
B. False - ANSWERS *False* 
SFA is just a regular feature of the selling landscape. 
*This technology enables companies to collect, store, analyze, distribute and use 
customer-related ...
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- Exam (elaborations)
- • 8 pages •
CIB 4203 - Chapter 14 exam questions with 
verified answers 
*Sales-force automation (SFA) has offered technological support to salespeople and 
managers since the beginning of the ______.* 
A. 1970s 
B. 1980s 
C. 1990s 
D. 2000s - ANSWERS 1990s 
*SFA is a irregular feature of the selling landscape.* 
A. True 
B. False - ANSWERS *False* 
SFA is just a regular feature of the selling landscape. 
*This technology enables companies to collect, store, analyze, distribute and use 
customer-related ...
CIB 4203 - Chapter 4 exam questions with verified answers
CIB 4203 - Chapter 4 exam questions with 
verified answers 
*______ rely on customer-related data* 
A. Strategic CRM only 
B. All forms of CRM - ANSWERS All forms of 
*______ CRM focuses on keeping profitable customers.* 
A. Strategic 
B. Operational 
C. Analytical 
D. Collaborative - ANSWERS Strategic 
*______ CRM focuses on processes automation.* 
A. Strategic 
B. Operational 
C. Analytical 
D. Collaborative - ANSWERS Operational 
*______ CRM applies data mining for tactical and strateg...
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- Exam (elaborations)
- • 10 pages •
CIB 4203 - Chapter 4 exam questions with 
verified answers 
*______ rely on customer-related data* 
A. Strategic CRM only 
B. All forms of CRM - ANSWERS All forms of 
*______ CRM focuses on keeping profitable customers.* 
A. Strategic 
B. Operational 
C. Analytical 
D. Collaborative - ANSWERS Strategic 
*______ CRM focuses on processes automation.* 
A. Strategic 
B. Operational 
C. Analytical 
D. Collaborative - ANSWERS Operational 
*______ CRM applies data mining for tactical and strateg...
CIB 4203 - Chapter 3 exam questions with verified answers 2024
CIB 4203 - Chapter 3 exam questions with 
verified answers 2024 
*CRM projects generally ______ technology implementations.* 
A. Involve 
B. Do not involve - ANSWERS Involve 
*People and processes ______ play a large part in CRM projects.* 
A. Can 
B. Cannot - ANSWERS Can 
*CRM projects ______ vary considerably in their scope.* 
A. Can 
B. Cannot - ANSWERS Can 
*CRM project that automates selling, marketing and service processes might involve 
______ .* 
A. Process re-skilling, people reengine...
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- Exam (elaborations)
- • 7 pages •
CIB 4203 - Chapter 3 exam questions with 
verified answers 2024 
*CRM projects generally ______ technology implementations.* 
A. Involve 
B. Do not involve - ANSWERS Involve 
*People and processes ______ play a large part in CRM projects.* 
A. Can 
B. Cannot - ANSWERS Can 
*CRM projects ______ vary considerably in their scope.* 
A. Can 
B. Cannot - ANSWERS Can 
*CRM project that automates selling, marketing and service processes might involve 
______ .* 
A. Process re-skilling, people reengine...
CIB 4203 - Chapter 1 exam questions with correct answers 2024
CIB 4203 - Chapter 1 exam questions with 
correct answers 2024 
*______ is about creating sustainable connections between an organization and its 
customers.* 
A. ARM 
B. BRM 
C. CRM 
D. DRM - ANSWERS CRM 
*CRM evolved in the late ______ as a way to redefine customer and company 
relations, mostly with the help of computerized measurement tools.* 
A. 1980's 
B. 1990's 
C. 2000's 
D. 2010's - ANSWERS 1990's 
*Organizations that implement CRM programs do so because the impact to their 
bo...
- Package deal
- Exam (elaborations)
- • 7 pages •
CIB 4203 - Chapter 1 exam questions with 
correct answers 2024 
*______ is about creating sustainable connections between an organization and its 
customers.* 
A. ARM 
B. BRM 
C. CRM 
D. DRM - ANSWERS CRM 
*CRM evolved in the late ______ as a way to redefine customer and company 
relations, mostly with the help of computerized measurement tools.* 
A. 1980's 
B. 1990's 
C. 2000's 
D. 2010's - ANSWERS 1990's 
*Organizations that implement CRM programs do so because the impact to their 
bo...
bundle for C236 WGU FINAL EXAM 2024/2025 QUESTIONS WITH VERIFIED SOLUTIONS
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C236 WGU FINAL EXAM 2024/2025 QUESTIONS WITH VERIFIED SOLUTIONS
C236 WGU FINAL EXAM 2024/2025 QUESTIONS 
WITH VERIFIED SOLUTIONS 
Job and pay form-specific reward strategies allows for: - ANSWERS Maximum 
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As a general rule, base pay strategies rarely lead the market by more than - 
ANSWERS 10% 
The benefits of incorporating individual-based pay into the total rewards system - 
ANSWERS Allows the organization to build human capital 
Wha...
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- Exam (elaborations)
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C236 WGU FINAL EXAM 2024/2025 QUESTIONS 
WITH VERIFIED SOLUTIONS 
Job and pay form-specific reward strategies allows for: - ANSWERS Maximum 
customization as the organization positions its pay relative to the market differently for 
different jobs and pay forms 
As a general rule, base pay strategies rarely lead the market by more than - 
ANSWERS 10% 
The benefits of incorporating individual-based pay into the total rewards system - 
ANSWERS Allows the organization to build human capital 
Wha...
USPS Exam 421 Window Clerk Practice exam 2024 questions with correct answers
USPS Exam 421 Window Clerk Practice exam 2024 
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USPS Mission - ANSWERS Provide, trusted, affordable, universal 
24-Hour Clock - ANSWERS Improve effectiveness through standardization & 
innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. 
USPS runs on this. 
Delivery Methods - ANSWERS Planes, trucks, cars, boats, bicycles, snow mobiles, 
mules. 
APC - ANSWERS Automated Postal Centers 
Automated Postal Centers - ANSWERS Self-se...
- Exam (elaborations)
- • 30 pages •
USPS Exam 421 Window Clerk Practice exam 2024 
questions with correct answers 
USPS Mission - ANSWERS Provide, trusted, affordable, universal 
24-Hour Clock - ANSWERS Improve effectiveness through standardization & 
innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. 
USPS runs on this. 
Delivery Methods - ANSWERS Planes, trucks, cars, boats, bicycles, snow mobiles, 
mules. 
APC - ANSWERS Automated Postal Centers 
Automated Postal Centers - ANSWERS Self-se...
USPS Exam 421 Window Clerk exam questions and answers 2024/2025 updated
USPS Exam 421 Window Clerk exam questions 
and answers 2024/2025 updated 
End to end process to ensure mail is collected, distributed and delivered the type of 
clock the usps runs on - ANSWERS 24 hour clock 
 Items sent within the US APO, FPO, UN, and its territories and possessions. - 
ANSWERS Domestic mail 
 sets forth the policies, regulations and procedures governing domestic mail - 
ANSWERS DMM- Domestic Mail Manual 
 sets forth policies, regulations, and procedures governing internation...
- Exam (elaborations)
- • 8 pages •
USPS Exam 421 Window Clerk exam questions 
and answers 2024/2025 updated 
End to end process to ensure mail is collected, distributed and delivered the type of 
clock the usps runs on - ANSWERS 24 hour clock 
 Items sent within the US APO, FPO, UN, and its territories and possessions. - 
ANSWERS Domestic mail 
 sets forth the policies, regulations and procedures governing domestic mail - 
ANSWERS DMM- Domestic Mail Manual 
 sets forth policies, regulations, and procedures governing internation...
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